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Facebook, Instagram and WhatsApp data deletion

Updated: September 27, 2026

ByDomu (ByDomu LLC) is a CRM for real-estate agencies. When an agency connects its WhatsApp number, Facebook Page, Instagram professional account or Meta ad account, ByDomu receives data from Meta. This page explains how to request its deletion.

What data we receive from Meta

  • From the person who connects the account (the agency): their Meta user ID, the access tokens for the Pages, numbers, Instagram accounts and ad accounts they authorize, and their names. Tokens are stored encrypted.
  • From people who message the agency: their profile name, their ID for that Page or account, their WhatsApp number, and the messages and comments they send.

Option 1: disconnect in ByDomu

  1. Sign in to ByDomu and go to Settings → Integrations.
  2. Open WhatsApp, Facebook Messenger, Instagram or Meta Ads and click Disconnect.

When you disconnect, we immediately delete that account’s tokens and stop receiving and sending messages through it. Conversations and contacts already in ByDomu remain the agency’s data: to delete them, use option 3.

Option 2: remove ByDomu in Facebook or Instagram

  • Facebook: Settings & privacy → Settings → Business integrations → ByDomu → Remove. There you can also ask for the data ByDomu received to be deleted.
  • Instagram: Settings → Website permissions → Apps and websites → ByDomu → Remove.

Menu names are set by Meta and may change. When you remove the app, Meta notifies us and we deactivate the channels and ad accounts you connected and delete their tokens. If you also request deletion of your data, we also delete your Meta ID and any contacts whose ID matches, together with their messages. Meta will show you a confirmation code and a link where you can check the status of the deletion.

Option 3: email support

Email contact@bydomu.com with the subject “Meta data deletion” and include the WhatsApp number, Facebook Page or Instagram username. If you are a person who wrote to an agency, also tell us which one. We verify the request and complete it within 30 days.

If you wrote to an agency that uses ByDomu, that agency is responsible for your data. You can ask it directly; if it does not answer, we will help you.

What is deleted and what is kept

  • We delete the tokens, the Meta IDs and the messages and contact data you ask us to delete.
  • Rotating backups are overwritten within 90 days at most.
  • We only keep what the law requires, such as the agency’s billing records. Details are in the Privacy Policy (section 14).